1. Find the probability of exactly 2 customer inquiries
Problem
Substitute λ = 4 and k = 2 into the Poisson formula.
Calculate and .
Use .
Multiply .
Divide to get the final probability, or about 14.65%.
Answer:
This uses the Poisson formula directly because the inquiries arrive independently at a known average rate per unit time, making Poisson the natural choice.